Can I collaborate with ZOY?
We welcome meaningful collaborations that align with ZOY’s values and mission
Are ZOY pieces machine washable?
Some pieces may be machine washable. Always follow the care instructions on the label for best results
How should I care for ZOY clothing?
Care instructions are provided on each product label. Most items require gentle washing or dry cleaning
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email
What are the shipping costs for outside Kuwait?
Shipping fees vary based on courier rates and delivery location
How long does delivery take?
Delivery within Kuwait typically takes 1–3 business days. International (GCC) delivery may take up to 7 business days depending on the destination.
Where does ZOY ship to?
We ship locally within Kuwait and to all GCC countries.
Can I place a custom order or request alterations?
At this time, we do not offer custom orders or alterations.
Do you offer a size guide?
Yes. We have a body measurement size guide in each product page and UK size equivalents to help you find your perfect fit.
Where can I shop for ZOY products?
You can shop through our online store: www.zoykw.com
What type of clothing does ZOY offer?
ZOY offers casual chic, elegant, and versatile clothing designed to transition seamlessly from day to evening. Our pieces combine timeless appeal with a modern, size-inclusive approach
Where is ZOY based?
ZOY is a family-owned Kuwaiti fashion brand with a global vision and deep roots in authenticity and design and unused, by submitting a return request through our website.
Does ZOY follow sustainable practices?
Yes. ZOY is committed to slow fashion, prioritizing quality over quantity. We minimize waste and upcycle & recycle leftover fabrics into creative new products.
What does size-inclusive mean at ZOY?
At ZOY, size-inclusive means we design for real bodies — from size Small to 5XL — with thoughtful cuts that celebrate every shape.s of receipt with photos of the item, and we’ll arrange a replacement or refundg